Refund policy

Satisfaction & Replacement Policy

Your Satisfaction is Our Priority To maintain our competitive pricing and reduce the environmental impact of international shipping, all sales are final. However, we want you to love your new kicks! Instead of the hassle of international returns, we offer our Direct Replacement Program.

1. Sizing Issues (The Perfect Fit) If your shoes arrive and do not fit perfectly, you do not have to ship them back.

  • The Easy Swap: Contact us at support@gokicks.store within 7 days of delivery.

  • The Deal: For a flat logistics fee of $25.95, we will ship you a brand-new pair in the correct size.

  • The Bonus: You get to keep the original pair! You can gift them to a friend or family member.

2. Quality or Incorrect Items If we sent the wrong model or if there is a factory defect:

  • Email a clear photo of the item and the shipping label to support@gokicks.store.

  • Once verified, we will process a 100% Free Replacement. No return of the original item is required.

3. Cancellations You have 12 hours after placing your order to request a cancellation. After this window, our automated system has already processed your order for shipment, and changes cannot be made.

Refund & Dispute Policy

Refund Policy As a direct-to-consumer store shipping internationally, we prioritize replacements over refunds to ensure you get the product you ordered.

  • Partial Refunds: In specific cases of dissatisfaction, we may offer an immediate Partial Refund (up to 60%) so you can keep the product and avoid the wait for a replacement.

  • Full Refunds: Issued only if an item is confirmed lost by the carrier and a replacement is not desired.

  • Support First: Before reaching out to your bank, please contact us at support@gokicks.store. Our team is authorized to provide faster solutions than a bank dispute, typically resolving issues in under 24 hours.